Refund policy

In general, we do not offer returns or exchanges. 

If you received a damaged product, please contact our team within 7 days at themackbag@gmail.com, along with proof of damage, and we will contact you about returning the damaged product. Once received and assessed, we will send a replacement or refund. 

 

LOST OR STOLEN PACKAGES

 

We are not responsible for lost or stolen packages. Please contact your local UPS store for these rare instances/situations. https://www.ups.com/us/en/support/contact-us.page